Troubleshooting Common Issues - L.E.A.P. Program

Issue 1: App not opening after clicking “View Steps”

Possible Solutions:

• Make sure the Wix Spaces app is installed and updated to the latest version.

• Try restarting your phone and then clicking the “View Steps” button again.

• If you are using iPhone, ensure that “Allow Apps to Open Links” is enabled in your settings.

• On Android, check if the Spaces app is set as the default app for opening links.

• If the issue persists, uninstall and reinstall the Wix Spaces app.

Issue 2: Login not working

Possible Solutions:

• Confirm that you’re entering the same registered email ID used during course enrollment.

• Use the “Continue with Email” or “Login with Google” option (depending on how your account was registered).

• Reset your password using the Forgot Password option.

• Make sure you have a stable internet connection while logging in.

• Try clearing the app cache (in mobile settings) and log in again.

Issue 3: Invite email not received

Possible Solutions:

• Double-check your Spam, Promotions, and Updates folders.

• Search your inbox for the sender name or subject line related to the invite.

• Ensure you gave the correct email ID during registration.

• Add our support email address to your safe sender list and request a resend.

If still not found, contact support to verify your enrollment and resend the invitation.

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